Shipping policy

Shipping Policy

Last updated: 18/01/2026

Thank you for shopping with The Candle Suite. Please read the information below regarding how we process and deliver orders.

Shipping Locations

We currently ship within the United Kingdom only.

Shipping Methods

Orders are usually dispatched using one of the following services, depending on size, weight, and destination:

  • Royal Mail Tracked 48

  • Evri Tracked Delivery

Tracking information will be provided once your order has been dispatched.

Shipping Costs

  • Postage costs are paid by the customer

  • Shipping charges are calculated and displayed at checkout before you complete your purchase

Order Processing Time

  • Orders are typically processed and dispatched within 3 business days

  • Business days exclude weekends and UK public holidays

During busy periods (such as promotions or holidays), dispatch times may be slightly longer.

Delivery Times

Estimated delivery times from dispatch:

  • Royal Mail Tracked 48: 2–3 business days

  • Evri Tracked: 2–4 business days

Delivery times are estimates only and cannot be guaranteed. Delays caused by the courier or circumstances outside our control are not our responsibility.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking details so you can monitor your delivery.

Incorrect or Incomplete Addresses

Please ensure your delivery address is correct at checkout.

We cannot be held responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to the address provided by the customer

If an order is returned to us due to an incorrect address, additional postage costs may apply to resend the item.

Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us at info@thecandlesuite.com, and we will assist you in liaising with the courier.

Claims for lost parcels can only be raised after the courier’s required waiting period has passed.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

  • The damaged item(s)

  • The packaging

This allows us to investigate and resolve the issue promptly.

Contact Us

If you have any questions about shipping, please contact us at:
📧 info@thecandlesuite.com